© 2014 ALPHABETS & ANIMALS .  Proudly created by Sam O'Neill

Frequently Asked Questions

COMMISSION BOOKINGS
ARE YOUR PORTRAITS DIGITAL

Yes, I have recently made the jump to full digital media.

Please note because of my specific drawing technique I do not sell originals, you will receive a beautiful satin finish print.

All commission pieces are drawn from scratch in many separate layers.

Using a wide array of brush strokes I slowly build up to the finished product, A photo realistic piece with my signature velvety finish, rich in colour and depth

Each piece takes me between 12-18 hours sometimes more to draw. It is a lot more work doing it this way but I love the soft velvety finish each piece has.

It also allows me to make any changes or additions customers might want after I have completed a piece.

DO YOU ONLY DO CATS AND DOGS

I am happy to do any animal, big or small as long as your photos are clear.

I do specialize in drawing animals, but I have done many "human" portraits too. If you are interested in this type of portrait, please contact me with photos and details

CAN I HAVE MULTIPLE PETS IN THE PIECE

Yes, ​However some sizes are unsuitable for multiple pets due to the lack of detail I would be able to portray.

Please see my PRICE GUIDE for sizes ​recommend for portraits including more than one pet: 

​For 5 subjects or more, please contact me for a tailored quote

A common misconception for multiple pet portraits is that you have to have your pets in the same photo. This is NOT TRUE - in fact it is always best if you can send separate photos of each pet and I will lay them out nicely in your portrait together.

DOES IT MATTER IF MY PHOTOS HAVE STUFF IN THE BACKGROUND

No this doesn't matter. Don't worry if there's a lot of stuff in the background. Obviously it's better if it's a plain/clear background. But don't obsess over it too much! It really doesn't make much difference.

CAN YOU ADD/REMOVE THINGS FOR ME

Yes

My commission prices include a single coloured background colour of your choice and I do offer a range of FREE pre-drawn accessories that can be added to your order by request

eg. Flower crowns and feathers

I am also happy to draw your pet with out things that may be in the original photos

eg. Collar's, scars/marks, tears, sleep and drool.

If you have anything specific in mind for your piece please contact me with all the details for a tailored quote

WILL I SEE THE FINISHED ARTWORK BEFORE IT IS PRINTED

ABSOLUTELY! A final photo of the piece is emailed to you direct for your approval and to see if you would like any minor changes made.

DO YOU DISPLAY THE PORTRAIT ON YOUR WEBSITE OR SOCIAL MEDIA

Once the artwork is complete and in the hands of the recipient, I reserve the right to display the artwork on my website or social media. If a client is unhappy with their drawing being displayed, they must let me know upon ordering.

DO YOU OFFER REFUNDS

As your order is 100% unique and custom made for you and your pet, I cannot offer refunds.

If you have a problem with your final product, please email me and I'll do our best to make sure you're happy.

If you received an incorrect or damaged item, let me know and I'll send out a replacement as fast as possible! Note that while I do not refund faulty orders, I do replace them as quick as I can.

HOW MUCH IS SHIPPING AND HOW ARE THE PORTRAITS SENT

I ship worldwide, so shipping prices will depend on the size and destination of your portrait.

I flat pack very safely and securely for A4-A3 sized prints. A2 and larger are carefully rolled and shipped in large sturdy mailing tubes to ensure their protection.

My commission prices include standard worldwide shipping (no tracking). If you would like your piece sent via courier and tracked please contact me for a tailored quote.